Open the Keychain Access in the Applications > Utilities folder: This error message suggests that the Mac client device does not have the required root certificate/intermediate certificate to establish trust with the certificate authority who issued the Secure Gateway/NetScaler Gateway server certificate.Ĭomplete the following steps to resolve this issue: If this does not resolve the issue then proceed to the next section.įor information on Receiver feature updates refer to – Citrix Receiver Feature Matrix. Refer to CTX200114 – Citrix Receiver Support for SHA-2 to view the Receiver versions which supports SHA-2 certificates. If you are using SHA2 certificates then the older version of Receiver does not support these certificate.
If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.
Important! This article is intended for use by System Administrators.
